Shipping Policy

Last Updated: July 2026

At 3D Printed Gaming Forge, every order is made with care and individually prepared before it leaves the workshop. As the majority of our products are made to order, we ask customers to read the following shipping information before placing an order.

Processing Times

Most products are made to order, meaning production begins after your order has been placed.

Standard Made-to-Order Products

• Estimated production time: 7–14 working days

Custom Commissions

Production times vary depending on the complexity of the project. A personalised estimate will be provided during our initial consultation before any work begins.

As every item is individually produced and quality checked, processing times may occasionally vary.

Dispatch Days

Orders may be dispatched Monday through Sunday, depending on production schedules and courier availability.

You'll receive an email confirmation once your order has been dispatched.

Shipping Methods

Orders are shipped using trusted courier services, including:

• Royal Mail

• Evri

In some circumstances, an alternative courier may be used to ensure your order is delivered safely and efficiently. If this is necessary, you will be notified.

Delivery Options

Standard Delivery

Available on all eligible orders.

Tracked Delivery

Tracking information is provided for every order.

Express Delivery

Express shipping is available by request only and must be discussed before placing your order. Additional charges will apply.

Shipping Destinations

We currently ship:

• United Kingdom

• Europe

• Worldwide (by prior arrangement)

For international orders, please contact us before purchasing so we can confirm shipping availability and any additional requirements.

Shipping Costs

Shipping is charged as a flat rate at checkout.

We do not currently offer free shipping.

Where multiple items are ordered together, we will combine shipments wherever possible. If excess postage has been charged, the difference will be refunded.

Order Tracking

Every order includes tracking.

Tracking information will be sent automatically to the email address used when placing your order once it has been dispatched.

Packaging

We take great care to ensure every order arrives safely.

Depending on the product, your order may include:

• Protective bubble wrap

• Double-boxed packaging for larger or delicate items

• Fragile handling labels where appropriate

• A thank-you card from the Forge

Every order is securely packed before leaving the workshop.

Estimated Delivery Times

Delivery times begin after production has been completed and your order has been dispatched.

United Kingdom

Estimated delivery:
2–4 working days

International

Estimated delivery:
7–21 working days

Please note that international delivery estimates do not include customs processing or clearance delays, which are outside our control.

Production & Shipping Delays

While we always aim to meet our estimated production times, occasional delays may occur due to:

• High order volumes

• Seasonal demand (including Christmas)

• Trade shows and events

• Custom commission complexity

• Extreme weather conditions affecting production

• Other unforeseen circumstances

If your order is delayed beyond the estimated production time, we will contact you by email with an update.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the delivery date.

To help us investigate, please provide:

• Your order number

• Photographs of the damaged packaging and product (if applicable)

• Any relevant courier information

Where appropriate and subject to courier investigation, we will arrange either:

• A replacement product, or

• A refund

Our priority is to resolve any issues as quickly and fairly as possible.

Incorrect Delivery Addresses

Please ensure your delivery address is correct before completing your purchase.

Before Dispatch

If you notice an error, contact us immediately while your order is still in production and we'll do our best to update the address before dispatch.

After Dispatch

Once an order has been shipped, we are unable to change the delivery address.

Customers should contact the courier directly using the provided tracking information to arrange any available delivery options.

If an order is returned due to an incorrect address supplied at checkout, any additional shipping costs required to resend the parcel will be the responsibility of the customer.

International Orders

We are happy to ship internationally by prior arrangement.

Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery estimates do not include customs clearance times.

Signature on Delivery

For higher-value purchases (generally orders over £60), a signature may be required upon delivery to help protect both the customer and the business.

Multiple Orders

Where possible, multiple orders placed by the same customer will be combined into one shipment.

If this results in excess postage being paid, the difference will be refunded.

Pre-Orders

Where pre-orders are available, customers may choose whether they would prefer:

• Everything dispatched together once all items are ready, or

• Separate shipments (additional shipping charges may apply)

Estimated dispatch windows will be discussed with the customer before production begins.

The Forge Shipping Promise

Every order leaving 3D Printed Gaming Forge is treated with the same care and attention that goes into creating it.

Before dispatch, every product is:

• Individually inspected

• Quality checked

• Securely packaged

• Carefully prepared for transit

Our goal is simple:

To ensure your order arrives safely and is something you'll be proud to own.

Contact Us

If you have any questions about shipping, production times or your order, we're always happy to help.

Email: Hello@realworld3d.shop

We aim to respond to all enquiries as quickly as possible.