Important Update: Our Returns, Refunds & Replacements Policy
Hi everyone,
We hope you're all doing well!
Here at 3D Printed Gaming Forge, we're always working to improve our customer experience and make sure everyone knows exactly what to expect when ordering from us.
As our Forge continues to grow, we've updated our Returns, Refunds & Replacements Policy to make our processes clearer, fairer and more transparent.
We wanted to take a moment to explain what this means for you.
📦 Damaged or Broken Products
First and foremost, we stand by the quality of everything we create.
If your order arrives broken or damaged, we will replace it at no additional cost to you.
Simply contact us with your order number and photographs of the damage, and we'll work to put things right.
Your statutory consumer rights, including any applicable refund rights, remain fully protected.
🎭 Masks & Helmets – Important Sizing Information
We create a wide range of 3D printed masks and helmets, many of which are manufactured specifically to your measurements.
Going forward, we want to make our sizing requirements especially clear.
Customers must provide accurate measurements when ordering custom-sized masks or helmets.
If incorrect measurements are supplied and the product is manufactured correctly to those measurements, we cannot offer a change-of-mind refund or free replacement solely because the item does not fit.
If measurements are required but haven't been supplied, we may contact you before production begins.
Please double-check your measurements before ordering. If you're unsure how to measure correctly, we're always happy to help!
Of course, if we've made a manufacturing mistake, we'll take responsibility and put it right.
🚚 Return Postage
We've also clarified our return shipping arrangements.
Customers are responsible for arranging and paying for return postage on change-of-mind returns.
We recommend using a tracked delivery service and packaging products securely to prevent damage during transit.
If an item is faulty, damaged or incorrectly supplied, we will cover or reimburse reasonable return postage costs where required by consumer law.
🛠️ Custom Commissions & Made-to-Order Products
Every custom commission represents hours of printing, preparation, assembly and finishing.
Because personalised products and items made to individual specifications are created specifically for you, they may not be eligible for change-of-mind returns.
This doesn't affect your rights if something arrives faulty, damaged or not as described.
❤️ Our Promise to You
Whether you're ordering a Pip-Boy, a custom figure, a mask, a helmet or one of our other creations, our commitment remains the same.
Every product is individually inspected, quality checked and carefully packaged before leaving the Forge.
We want you to feel confident when ordering from us, knowing that if something goes wrong, we're here to help.
📖 Read Our Updated Policy
We encourage all customers, both new and returning, to familiarise themselves with our updated Returns, Refunds & Replacements Policy before placing their next order.
You can find our policy on our website:
Thank You for Supporting the Forge!
As a small independent business, your continued support means the world to us.
Every order helps us continue doing what we love — bringing incredible creations from the digital world into reality.
Thank you for being part of our journey, for your patience during busy periods and for supporting handmade 3D printed creations.
If you have any questions about our updated policy, sizing requirements or an existing order, please don't hesitate to get in touch.
Made with passion, forged for greatness. 🔥
The 3D Printed Gaming Forge Team
3D Printed Gaming Forge
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